Find answers to common questions or get in touch with our support team.
Add funds, withdraw crypto, and manage your balance
12 articlesPassword reset, 2FA, and account protection
18 articlesHow to trade, order types, and market info
15 articlesDownload, setup, and mobile-specific features
8 articlesIdentity verification and document requirements
10 articlesTroubleshooting and platform issues
14 articlesCrypto deposits are typically confirmed within 10-30 minutes depending on network congestion. Bank transfers may take 1-3 business days.
Withdrawal limits depend on your verification level. Basic users can withdraw up to £1,000/day, while fully verified users have limits up to £100,000/day.
Go to Settings > Security > Two-Factor Authentication. You can use an authenticator app like Google Authenticator or receive SMS codes.
Most verifications complete within 24 hours. During high-demand periods, it may take up to 72 hours. Ensure your documents are clear and match your account details.
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